This privacy statement was last updated on October 20, 2021 and applies to citizens and legal permanent residents of South Africa.
In this privacy statement, we explain what we do with the data we obtain about you via https://qualityseed.co.za. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact – Through phone, mail, email and/or webforms
1.1 Contact – Through phone, mail, email and/or webforms
For this purpose we use the following data:
- Name, Address and City
- Email address
- Financial data
- Username, passwords and other account specific data
- IP Address
- Location
- Telephone number
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: Until requested to cease to do so by data subject and in excess of this for historical, statistical or research purposes with the appropriate safeguards in place against the records being used for any inappropriate purposes.
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- Name, Address and City
- Email address
- Financial data
- Username, passwords and other account specific data
- IP Address
- Location
- Visitor behavior
- Telephone number
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: for historical, statistical or research purposes if the responsible party has established appropriate safeguards against the records being used for any other purposes.
1.3 Registering an account
1.3 Registering an account
For this purpose we use the following data:
- Name, Address and City
- Email address
- Username, passwords and other account specific data
- IP Address
- Location
- Telephone number
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: for historical, statistical or research purposes if the responsible party has established appropriate safeguards against the records being used for any other purposes.
1.4 Newsletters
1.4 Newsletters
For this purpose we use the following data:
- Name, Address and City
- Email address
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: for historical, statistical or research purposes if the responsible party has established appropriate safeguards against the records being used for any other purposes.
1.5 To support services or products that a customer wants to buy or has purchased
1.5 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- Name, Address and City
- Email address
- Username, passwords and other account specific data
- IP Address
- Location
- Telephone number
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: for historical, statistical or research purposes if the responsible party has established appropriate safeguards against the records being used for any other purposes.
1.6 Compiling and analyzing statistics for website improvement.
1.6 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- IP Address
- Location
- Visitor behavior
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: for historical, statistical or research purposes if the responsible party has established appropriate safeguards against the records being used for any other purposes.
1.7 To be able to offer personalized products and services
1.7 To be able to offer personalized products and services
For this purpose we use the following data:
- Name, Address and City
- Email address
- Financial data
- Username, passwords and other account specific data
- IP Address
- Location
- Visitor behavior
- Telephone number
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: for historical, statistical or research purposes if the responsible party has established appropriate safeguards against the records being used for any other purposes.
1.8 Deliveries
1.8 Deliveries
For this purpose we use the following data:
- Name, Address and City
- Email address
- Financial data
- Location
- Telephone number
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: for historical, statistical or research purposes if the responsible party has established appropriate safeguards against the records being used for any other purposes.
2. What if you don't provide us with your personal information?
If you don’t provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.
3. Sharing with other parties
We only share this data with operators and with other third parties for which consent must be obtained. It concerns the following party or parties:
Operators
Name: Google Analytics
Country: USA
Purpose: Determining Website Performance
Third parties
4. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. We have concluded a data processing agreement with Google. Google may not use the data for any other Google services. The inclusion of full IP addresses is blocked by us.5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Regulator South Africa:P.O Box 31533,
Braamfontein,
Johannesburg,
2017
Complaints email:complaints.IR@justice.gov.za
10. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
11. Contact details
Quality Seed (Pty) Ltd
P O Box 8,
Dalton,
3236,
South Africa
South Africa
Website: https://qualityseed.co.za
Email: az.oc.deesytilauq@retsambew
Phone number: +27 67 198 8279
We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
Mr Louis Barry
15 Lock Road,
Capri
Cape Town
7975
Annex
WooCommerce
What we collect and store
While you visit our site, we’ll track:- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
Our Cookie Policy.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
Who on our team has access
Only authorised members of our team have access to the information you provide us. Both Administrators and Shop Managers can access:- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example, we share your name, address and contact number with a reliable and reputable courier company solely for the purpose of delivering your order to you. The name and details of this courier company will be communicated to you upon shipment.Payments
In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data.
We accept payments through PayFast. When you choose to use PayFast to process your payments, some of your data will be passed to PayFast, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayFast Privacy Policy for more details.